Privacy Policy

Your Privacy Matters: How We Manage Your Data

At Aqura Care, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data to ensure transparency and maintain your confidence.

What Information Do We Collect?

We collect essential personal details to provide you with quality care and services. This may include:

  • Your name and contact information
  • Care plans and health needs
  • Notes from interactions with our staff

Our team also regularly updates this information to ensure accuracy and provide tailored support that meets your needs.

Why Is Your Data Important to Us?

Your data allows us to:

  • Deliver the highest standard of care tailored to your unique needs.
  • Understand your preferences to continuously improve our services.
  • Ensure that our support always aligns with what matters most to you and your family.

By securely managing your data, we aim to create a safe and supportive care experience.

Sharing Health Information with Us

The details you share help us design a care plan specifically for you. If you prefer not to disclose certain information, we respect your choice — provided it doesn’t affect your safety or the safety of our team.

Accurate information helps us prioritize your well-being and deliver the best possible care.

How We Protect Your Personal Information

At Aqura Care, your privacy is our top priority.

We take strong measures to ensure all records are kept safe, both digitally and physically, using advanced security systems to prevent any unauthorized access.

Our team receives thorough training in privacy practices and strictly follows confidentiality protocols.

We also adhere to the following privacy and data protection laws:

  • Privacy and Data Protection Act 2014 (VIC)
  • Health Records Act 2001 (VIC)
  • Children, Youth and Families Act 2005 (VIC)

Your Right to Access and Update

You have the right to access your personal information at any time. If you notice any errors or changes that need to be made, simply reach out to us and we will ensure your records are correct and up to date.

Who Else Can See Your Information?

Only staff members directly involved in your care can access your personal information. If you would like to share this information with another party, we will require your written consent.

In rare cases, we may need to share information without consent if:

  • It is required by law, or
  • There is a risk to your safety or the safety of others.

Your Privacy Online

We take privacy seriously on our website as well.

Your personal data will never be shared with third-party organizations without your consent. Our policies comply fully with Australian privacy regulations, ensuring your data remains secure, whether locally or internationally.

Cookies and Tracking Technologies

To enhance your browsing experience, our website uses cookies and similar technologies. These tools allow us to:

  • Understand how visitors use our website.
  • Improve communication and functionality.
  • Provide a seamless, personalized experience — without storing sensitive personal information.

We also use Google Analytics to gather insights into website performance and user activity.

Contact Us

If you have any questions about how your information is used or stored, please reach out to us at: info@aquracare.com.au

Getting Started with NDIS

Understanding the NDIS